Is the whole litter box stainless steel?
No. The base tray is stainless steel. The upper enclosure and flip-top lid are the shell that sits around it. We describe it as a stainless steel base with an enclosed upper section so there are no surprises.
How do I clean it?
Scoop daily. For a deeper clean, empty the tray and wipe the stainless steel base with warm water and a mild household cleaner, then dry it. Rinse and dry the plastic parts the same way.
What color does it ship in?
Light Gray.
Do you ship to the United States?
Yes. Shipping to the US is free on this product. Processing time is 1–3 business days, and estimated delivery after dispatch is 5–10 business days.
What is your return policy?
30 days. Email support@ailurova.com with your order number and we will send return instructions. See our Returns & Refunds page for the full policy.
Can you confirm the exact measurements?
We are confirming the final assembled measurements with our manufacturer before publishing them. If you need them before you order, email support@ailurova.com and we will send the confirmed figures.
How do I reach a human?
Email support@ailurova.com. Ailurova is operated by Skidzo, a Netherlands-based ecommerce business.