Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Ailurova. Throughout the site, the terms “we”, “us” and “our” refer to Ailurova.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms and policies referenced on this website.

Please read these Terms carefully before using our website or placing an order.

1. ONLINE STORE TERMS

You must be at least the age of majority in your state or place of residence to use this website or place an order.

You may not use our products or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code or any other harmful material.

2. PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, images, specifications and prices accurately.

Colors and appearance may vary slightly depending on your device, screen settings and production variations.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

3. ORDERS

All orders are subject to acceptance and availability.

We reserve the right to refuse, limit or cancel an order for legitimate reasons, including:

- Suspected fraud
- Incorrect pricing or product information
- Inventory errors
- Payment authorization failure
- Shipping restrictions
- Abuse of promotions or store policies

If we cancel an order after payment has been received, we will issue a refund to the original payment method.

4. PRICING AND PAYMENT

Prices are displayed in the currency applicable to the customer’s selected market.

Applicable shipping charges and taxes are shown during checkout before payment is completed.

Payment must be successfully authorized before an order can be processed.

We use third-party payment providers, including Shopify-supported payment services, to process transactions securely. We do not directly store full payment card details.

5. SHIPPING AND DELIVERY

We currently ship only to eligible addresses within the United States unless otherwise stated.

Estimated delivery times are not guaranteed. Delays may occur due to carriers, weather, customs, supply chain disruptions, incorrect addresses or other circumstances outside our reasonable control.

Please review our Shipping Policy for further information.

6. RETURNS AND REFUNDS

Returns, refunds, cancellations and damaged-item claims are governed by our Return and Refund Policy.

Customers must contact us before returning an item.

7. PRODUCT USE

Customers are responsible for using products safely and in accordance with the product instructions.

Ailurova is not responsible for damage or injury resulting from:

- Improper installation or assembly
- Misuse or modification
- Failure to follow instructions
- Use of the product for an unintended purpose
- Normal wear and tear

Always supervise pets when introducing them to a new product.

8. ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate billing, shipping and contact information.

You are responsible for ensuring that your shipping address is correct before placing an order.

Additional costs resulting from an incorrect or incomplete address may be charged to the customer where permitted.

9. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party services.

We are not responsible for the content, availability, policies or practices of third-party websites or services.

Your use of third-party services may be governed by separate terms.

10. INTELLECTUAL PROPERTY

All website content, including text, branding, graphics, product presentation and layout, is owned by or licensed to Ailurova unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit this content without prior written permission.

11. PROHIBITED USES

You may not use this website:

- For unlawful purposes
- To violate intellectual property rights
- To submit false or misleading information
- To transmit harmful code
- To collect personal information without authorization
- To interfere with website security
- To attempt unauthorized access
- To engage in fraudulent activity

12. DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted, error-free or completely secure access to the website.

Nothing in these Terms excludes rights that cannot legally be excluded.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Ailurova will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products.

Our total liability relating to an order will not exceed the amount paid for that order, except where a greater liability is required by law.

14. INDEMNIFICATION

You agree to indemnify and hold Ailurova harmless from claims, damages and expenses arising from your unlawful use of the website, breach of these Terms or violation of third-party rights.

15. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

16. TERMINATION

We may suspend or terminate access to the website if these Terms are materially violated.

Obligations and liabilities incurred before termination will continue to apply.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will be published on this page. Continued use of the website after changes are published constitutes acceptance of the revised Terms.

18. GOVERNING LAW

These Terms are governed by the laws applicable to the business operating Ailurova, without limiting any mandatory consumer rights that apply in the customer’s place of residence.

19. CONTACT INFORMATION

Questions about these Terms may be sent to:

Ailurova
Email: support@ailurova.com
Website: https://ailurova.com