Shipping policy

SHIPPING POLICY

Thank you for shopping with Ailurova.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

SHIPPING DESTINATION

At this time, Ailurova ships only to addresses within the United States.

Orders placed with shipping addresses outside the United States may be cancelled and refunded.

DELIVERY TIMES

Estimated delivery time after dispatch is typically:

5–10 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, customs, or other circumstances beyond our control.

SHIPPING COSTS

Shipping charges are calculated and displayed during checkout before payment is completed.

Any free shipping promotions will be clearly displayed on the website when applicable.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.

Please allow up to 48 hours for tracking information to become active after shipment.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered, please contact us immediately at support@ailurova.com.

Once an order has been shipped, we may not be able to change the delivery address.

LOST, DELAYED OR DAMAGED SHIPMENTS

If your package is delayed, damaged, or appears to be lost, please contact us at:

support@ailurova.com

We will work with the shipping carrier and our fulfillment partner to investigate the issue and provide an appropriate solution.

MULTIPLE SHIPMENTS

In some cases, products or replacement parts may arrive in separate shipments.

CONTACT

If you have any questions regarding shipping, please contact us:

Ailurova
Email: support@ailurova.com
Website: https://ailurova.com