Ailurova Shipping Policy
Last updated: July 2026
Where we ship
Ailurova currently ships to customers in the United States only. Orders with a shipping address outside of the United States cannot be fulfilled at this time.
Order processing
All orders are subject to product availability and order verification. Once your order is placed you will receive a confirmation email. Orders may take additional time to process during peak periods, promotions, or when additional verification is required.
Shipping options and charges
Available shipping options and charges are displayed at checkout before you confirm your order. The delivery time shown at checkout is an estimate, not a guaranteed delivery date.
Fulfillment partners
Orders may be fulfilled and shipped by Ailurova or by trusted third-party logistics and fulfillment partners on behalf of Ailurova. The specific carrier used may vary by product and destination.
Tracking
When tracking information is available it will be sent to the email address on the order. Please allow a reasonable amount of time after dispatch for tracking events to appear with the carrier.
Delivery address
You are responsible for providing a complete, accurate and deliverable shipping address at checkout. Ailurova is not responsible for delays, non-delivery, or additional costs caused by incorrect, incomplete or undeliverable addresses.
Delays outside our control
Ailurova is not responsible for delivery delays caused by carriers, severe weather, natural events, customs or regulatory processes, or other circumstances outside of our reasonable control.
Lost, damaged or incorrect deliveries
If your order arrives damaged, is missing items, or contains an incorrect item, please contact support@ailurova.com as soon as reasonably possible. Please include your order number and, where relevant, photos of the packaging and the item so we can review the issue.
Questions
Shipping questions can be sent to support@ailurova.com.